Frequently asked questions
Getting started
What is Ndiribho? An AI platform for people working in African green energy: developers, installers, investors, utilities, policymakers and students. Specialist agents answer questions, size systems, model finances, check regulations and produce reports.
Which agent should I use? Start with the Concierge if you're unsure; it answers or routes you. The User guide lists every agent.
Which countries are covered? Data tools (solar, maps, World Bank, energy mix) work for every African country. Verified regulatory documents currently cover South Africa, Kenya, Nigeria, Ghana and Zimbabwe. More countries are being added. For other countries the Counsel says what it could not verify.
Does it work on my phone? Yes. Open https://app.ndiribho.com in your phone's browser. Long tables scroll sideways.
Answers and accuracy
Can I rely on the answers? Treat them as a well-researched first draft. Regulatory answers cite their source document and section; check the citation for decisions that matter. Costs and carbon volumes are indicative. Ndiribho does not give legal, financial or engineering advice.
Where do the numbers come from? Solar yield: PVGIS (European Commission JRC). Solar resource: NASA POWER. Country data: World Bank. Energy mix: Our World in Data. Weather: Open-Meteo. Maps: OpenStreetMap. Exchange rates: ExchangeRate-API (indicative). Each answer names its sources.
The grid map says there is no power line near my site. Is that true? Not necessarily. OpenStreetMap data is incomplete in many areas. Confirm with the local utility.
Why does the Feasibility Lead take several minutes? It asks several specialists to work in parallel (design, finance, regulation, carbon) and checks their numbers agree before writing the report.
An answer was wrong. What do I do? Click thumbs down and say why, or tell the agent "I want to report a problem" to open a ticket. This helps us fix it.
Files and documents
How do I get a Word, Excel, PDF or PowerPoint file? Ask for it, e.g. "export this as an Excel model". You get a download link.
My download link doesn't work. Links expire after 7 days. Ask the agent to create the file again.
Can I upload my own documents? Yes. Use the paperclip to attach PDFs, Word or Excel files, and ask about them. Please don't upload confidential documents during the test programme.
Account and usage
I forgot my password. Use Forgot password on the sign-in page. The reset email comes from Ndiribho.
What is the usage allowance? Each account has a set amount of AI usage. Detailed reports use more than quick questions. Contact support if you run low.
Can I delete what Ndiribho remembers about me? Yes. Open Memories in the side panel to view, edit or delete entries. You can also delete conversations at any time.
How do I delete my account? Email support@ndiribho.com from your registered address. We delete your account and data as described in the Privacy Policy.
Support
How do I contact support? Use the support form, email support@ndiribho.com, or ask any agent to open a ticket. We aim to reply within 1 working day.